Q: How long does delivery take? A: Orders are usually processed within 2–3 business days. Standard delivery within Canada typically takes 3–7 business days after dispatch. Q: What courier do you use? A: We partner with trusted carriers such as Canada Post, UPS and Purolator to ensure safe and timely delivery. Q: Do you ship internationally? A: Yes, we ship worldwide. Q: Do you ship DDP or DDU? A: For most international regions, we aim to ship DDP (Delivered Duty Paid), meaning duties and taxes are typically prepaid. However, customs policies vary by country, and additional duties or taxes may apply upon delivery. Q: Do you offer free shipping? A: Free shipping on orders over $150 CAD within Canada. Free shipping on orders over $200 to the United States. Free worldwide shipping on orders over $200. Shipping thresholds are calculated before taxes and after discounts.

Q: Can I return or exchange an item? A: Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached. We do not offer direct exchanges. Please place a new order for the desired item. Q: How do I start a return? A: Email us at contact@plovewear.com with your order number and reason for return. We’ll provide instructions and the return address. Q: Who covers return shipping? A: Customers are responsible for return shipping unless the item is damaged or incorrect upon arrival.

Q: I haven’t received my order confirmation. What should I do? A: Please check your spam folder first. If you still don’t see it, contact us at contact@plovewear.com , and we’ll resend the confirmation. Q: What payment methods do you accept? A: We accept major credit cards, Shop Pay, Apple Pay, and PayPal.

Q: How do I find my size? A: Each product page includes a detailed size chart and fit notes. If you’re between sizes, we recommend sizing up for a more relaxed fit or staying true to size for a snug, sculpted feel. Q: Are your tops padded? A: Most Plové tops come with removable light padding for flexible wear. Check the product description for details.

Q: Can I change or cancel my order after placing it? A: Orders are processed quickly, but email us at contact@plovewear.com within 2 hours of purchase and we’ll do our best to help. Q: I didn’t get an order confirmation. What should I do? A: Check your spam folder first. If it’s not there, contact us and we’ll resend your confirmation email.

Q: What payment methods do you accept? A: We accept all major credit cards, Shop Pay, Google Pay, and PayPal. Q: Can I use more than one discount code? A: Only one discount code may be applied per order. Discount codes cannot be combined with other offers.

Q: How can I reach you? A: For inquiries, collaborations, or returns, please email contact@plovewear.com . Our team typically responds within 1–2 business days. Q: Do you offer gift cards? A: Yes, digital gift cards are available and delivered instantly via email after purchase.